If you're not completely satisfied with your Soybu.com purchase, you may return unwashed/unworn items with tags attached for a refund or exchange within 30 days of purchase.
Items purchased on Soybu.com may be returned for a refund or exchange within 30 days of the purchase date. Returns or exchanges initiated more than 30 days past the purchase date will not be accepted.
Sale items are final sale and not eligible for a refund.
Gift cards are final sale and cannot be refunded or redeemed for cash or credit.
Items must be unwashed and unworn with tags attached.
Original postage and handling fees are non-refundable. A $6.99 handling fee will be charged on all returns.
When returning packages, please insure the package and add delivery confirmation. We are not responsible for items lost in transit to our warehouse.
At this time, we do not ship to Puerto Rico or U.S. Virgin Islands.
For items purchased at the Dallas Love Field Airport or Dallas Fort Worth Airport, please follow these return instructions.
Your return will be processed within 5-7 days from the date we receive the item(s). Please allow 1-2 weeks after processing for the refund to appear on your credit card.
HOW TO RETURN/EXCHANGE
1. Complete all fields of the Return/Exchange Form on the back of the Packing List included in the plastic enclosure on the outside of the package. Can't find the Packing List? Click here to print a Return/Exchange Form.
2. Include the completed Return/Exchange Form inside the return package.
Can I return an item that has been worn?
Items that you wish to return or exchange must be unwashed and unworn with tags attached.
How much do returns cost?
A return processing fee of $6.99 will be deducted from your total refund amount.
Can I return Soybu items that I purchased from a store other than Soybu.com?
We cannot accept returns or exchanges of item(s) from other vendors. Please work directly with the vendor to return or exchange the item(s) according to their Return Policy.
How long does it take to process my return/exchange?
Your return will be processed within 5-7 business days from the date we receive the item(s). Please allow 1-2 weeks after processing for the refund to appear on your credit card.
Can I return an item that is defective?
Please contact Customer Service by email at firstname.lastname@example.org or by phone at 1-888-363-9327 if you have any issues with the garments you received.
Does Soybu.com offer price adjustments?
At this time, we do not offer price adjustments.
Can I exchange an item for a different size or color?
Yes, as long as the size or color is available. Please fill out the Return/Exchange Form on the back of the Packing List included in the box with your order. Please ship the item(s) you wish to exchange and the completed Return/Exchange Form back to us for processing.