Soybu Return Policy
We love our products and hope you do too! If you’re not completely satisfied with your Soybu.com purchase, we’re here to help.
- • Returns must be made within 30 days of purchase
- • All sale items are non-refundable
- • Merchandise must be unwashed and unworn
- • Original postage and handling charges are non-refundable
Returns are quick and easy:
Circle the item(s) you’re returning on the packing list included in your shipment. Can’t find the packing list? Don’t worry, just include the following information in the box with your items:
- • Name
- • Address
- • Phone Number
- • Invoice Number (This can be found in your order confirmation email)
- • Item Description (Please include quantity, color & size of each item)
Please tell us why you’re returning the item(s) so we can share your feedback with our design team.
Attach the prepaid shipping label to the box and send it on its way! Your refund will be processed within 5-7 business days from the date we receive the item(s). Please allow 1-2 weeks for the refund to appear on your credit card.
For items purchased at Dallas Love Field Airport or Dallas/Fort Worth Airport, please follow their return instructions: http://www.hudsongroup.com/contact-us.html#customer_service.